Driving innovation through effective service management

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Today, service management is driving business innovation by encompassing the full service lifecycle, starting with the business of IT itself, and including IT operations and development.

This white paper looks at the changing role of service management and discusses:

• How a service-oriented governance framework can help ensure that IT decisions are consistent with business vision, values and strategies;
• Strategies for understanding business requirements and translating those into corresponding IT objectives
• How to apply service management best practices to the business of IT
• How effective governance can be used to promote desired behaviours, and provide direction and control based on business objectives, efficiently and cost-effectively.

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