Business Process Management: Leveraging Competencies and Streamlining Processes to Achieve Operational Excellence
BPM is a business management practice that encompasses process automation, process modeling and simulation, process modularization and service orientation, process monitoring, and process optimization. This study of 354 end users found that a majority of respondents believe that their organizations as a whole are at "process ignorance" rather than "process excellence."
Where are you and your organization in the maturity curve?
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